PRIVACY POLICY
We respect your privacy and are committed to protecting your personal information. This privacy policy explains what information we collect about you and why, what we do with it and how we handle it.
By visiting this Website (https://www.homespaharmony.com/) or using any of our applications, you are accepting the practices described in this Privacy Policy.
This Policy applies as between you, the user of this Website (https://www.homespaharmony.com/) and any subdomains and Home Spa Harmony – the owner and provider of this website.
PURPOSE OF INFORMATION COLLECTION
We collect information from you in a variety of ways on this Site, including but not limited to:
1. Personal information: full name, email address, postal address, contact phone number
2. Financial information: billing address
3. Other information relevant to your request for our products or services
Our purpose in collecting information from you is to provide an effective experience for the following purposes:
Improve customer service
The information you provide helps us respond to your service requests and support needs more effectively.
Personalize the user experience
We may use the information to understand how users use the services and resources provided on this website.
Improve website and apps
We may use the feedback you provide to improve our products and services.
Send periodic emails
We may use the email address provided by the user to send information and updates related to your order. Additionally, the email collected may also be used to respond to questions, other requests from customers. If the user decides to opt-in to the newsletter list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe, they can do so by following the instructions at the bottom of each email.
Web-shop customers
During the registration or ordering process, you will be prompted to provide personal information, including but not limited to: name, shipping address, telephone number and email address. This personal information is used to process orders, communicate related issues and for internal marketing purposes.
Wholesale Customers
We provide a form that requires you to provide the necessary information, including but not limited to: Contact name, business name, address, email address, telephone number, VAT number, invoice number, delivery address and other information about your business, such as: business type, equipment and estimated monthly volume. We then use the information provided to contact you and discuss your requirements.
Sign up for newsletter
Our website allows you to enter your name and email address to sign up for our retail newsletter. For new wholesale customers, we offer you the option to sign up for our wholesale newsletter via our sign up form. With your consent, we can keep you up to date with all our latest products, services and news.
Non-Personal Information
We collect non-personal information about users whenever they interact with our website or application. Non-personal information may include device name, device type, and technical information about the user's means of connection to our application, such as the operating system and Internet service provider used, and other similar information.
Our website uses cookies for analytics and statistics to understand user behavior, administer the website, customize and improve the user experience. Any information collected using cookies is aggregated on an aggregate anonymous basis.
Most web browsers automatically accept cookies, however, you can delete or disable cookies using your browser settings. Please note that our website uses cookies to help you log in, so disabling cookies may impair your service experience.
SCOPE OF INFORMATION USE AND OBJECTS OF INFORMATION ACCESS
One, some or all of the above information may be required to provide you with the best service and experience when using our Website. Specifically, your personal information may be used by us for the following purposes:
Internal use
We use your personal information to process orders and provide appropriate customer service. In addition, your personal information may also be used to improve the content and layout of our website, improve accessibility and serve our marketing (including marketing of our products and services), provide advertising tailored to your needs, and to determine general market information about visitors to our website.
Contact you
We use the personal information you provide to communicate with you about the website and your orders. If you sign up for our newsletter using your email address, we will use it to provide you with information. We always provide you with the option to opt out of receiving emails whenever we send you a newsletter.
External use
We do not sell, trade, or rent personal information about our users. We may share general demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to assist us in operating our business and applications or to conduct activities on our behalf, such as sending newsletters or surveys. We may share your information with these third parties for limited purposes.
With your consent, we may share your personal information with business partners with whom we may jointly offer products or services or whose products or services may be offered through our services. You can tell when a third party is involved in a product or service because their name will appear, either alone or with us. If you choose to use these products or services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners. If you do not want to have your information used by such third party, you may opt out by contacting that third party directly.
POLICY UPDATES
Home Spa Harmony reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes in how we are protecting the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become fully aware of any modifications.